Different Types of Hospitality Management Systems

Hospitality management systems are the software that runs your hospitality business. From the food ordering system in your restaurant, to online accommodation booking software, it enables efficient communication and management of your operation, ultimately increasing revenues.

With a range of hospitality management systems to choose from, understanding what is offered is important in order to find the right system that is tailored for your needs and budget. Depending on the type of operation you manage, you should consider the following systems, their advantages and suitability to your company.

Accommodation management software:

Accommodation software packages range from those aimed at B&Bs and small motel owners to ones for running big hotels, clubs and resorts. The basic package offers simple guest and room management, while the more complex ones cover every aspect needed to manage and run a big hotel chain. This includes reservations, service, retail, inventory, staff roster and training, accounting and much more.

Front desk: A front office software package should enable reception staff to keep track of all bookings, state of rooms, guest details and charges, coordinate restaurant reservations for guests, plan housekeeping duties and process guest check-in and check-out. They should also provide a means to communicate effectively with all travel agents and activity operators linked to the system. Features you should look out for include: Reports for arrivals & departures on a specific date. Guest ledger and reservation details, including activities and special requests. Room rates, discounts, package deals, group bookings, etc. Visual schematic of hotel rooms and status. Visual schematic of calendar with room availability. Facility for printing check-in cards for guests. Flexibility in re-assigning guests to different room. Facility to easily add charges to rooms from restaurants, spa, gift shop, etc. Incorporate all payment options upon check-out and print receipt. Print work roster for staff Facilities for storing guest history Communicate efficiently with reservation and travel agents

Housekeeping/maintenance software: Easy-to-use software for the housekeeping and maintenance departments of your accommodation place will increase the efficiency of cleaning and servicing of rooms. Main features of this module will be: Keeping track of room status – dirty, cleaned, inspected, check-ins and check-outs, etc. All information such as number of guests, number of beds, length of stay, special requests (e.g. baby cot, high chair) should be visible to both housekeeping staff and management. Staff can enter maintenance issues as they arise, and those are automatically sent to the maintenance department. Staff can request cleaning materials and toiletries ordered. Staff can keep track of laundry status for uninterrupted linen supply.

Online reservation system: This software package is essential to any accommodation place. It helps you increase direct online bookings instantly. Prospective guests can view hotel rooms (size, choice of beds), availability and prices, plus services and facilities offered. The systems should have instant confirmation of credit card payments or other secure online payment method. After payment of deposit and confirmation by email, guests should be able to login to view or change their reservation details. Cancellation policies should be stated, airport transport options mentioned.

Hospitality management systems for point of sale (POS) operations: This includes restaurants and bars, the hotel gift shop, spa, tour desk and other guest services. It should have the options of direct payment or charge to room. Apart from recording normal vending operations, it should include issuing daily transaction reports to management or the accounting office, and a daily revenue report.

In the POS sector there are many operating hospitality management systems catering for the food vendor sector, namely restaurants, cafés, takeaway shops and delis.

Restaurant (POS) management packages. For POS management packages, you have the choice of an off-the-shelf system for restaurants and cafes, where you can set the options that suit your operation, or a customised one, specifically configured for your business. Most systems are quite easy to use and are cost effective. Their features vary, but most offer the following: Order taking, tallying, and cashier options using a hand-held PDA system. Credit-card processing interface Receipts customized for your business. The more advanced systems also offer: Integrating all transactions with your accounting software. Full inventory/stocktaking facility Translation facilities to selected languages.

Administration software: This module is directed at top management and offers access to all levels of the organization. It provides instant access to the data base of all sectors, ensuring total transparency of operations Overseeing and early intervention by senior staff can prevent mistakes being made by inexperienced employees and save money and the reputation of your business. · Other facilities in this package may include:

Tools for setting different rate systems for rooms and services: daily, seasonal, special promotions, etc. Statistical data – percentage occupancy over set periods, and other data used for policy making and customized reports for board meeting presentations. Organizing promotions and package deals. Inventory for different departments. Employee accounts and employee training programs

Remember: with the high staff turnover common to the hospitality industry, it is important to choose a system that needs minimal training to use, and has ‘secure areas’, which only authorised personnel (with the proper clearance) may access and use.

Choosing and introducing hospitality management systems for your business is a significant undertaking, both operationally and financially. But once up and running, the system will increase efficiency, cut costs and improve the service in your company. You will have happier staff and happier guests, who will promote your business and ultimately increase your revenue.

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7 Top Reasons Why You Need to Upgrade the Memory For Your Computer

Are you dissatisfied with the way your computer works at a snail's pace? Do you have trouble running multiple programs at a time in a multitasking Operating System like Windows? Does it take ages for your computer to run programs? Can you take a coffee break while your computer opens an icon that you double-clicked? Do games and other resource-intensive programs frequently crash on your computer? If your answer to all these questions is a YES, then you need to think about upgrading your computer.

Upgrading your computer is not a joke, as random upgrades can be quite expensive. A processor upgrade frequently involves upgrading several other components to keep in pace with changes in technology and could be one of the most expensive options. Upgrading other components like graphics card or sound card alone is also not the optimal solution as performance improvement is limited to these areas alone.

Here are some reasons why it makes sense to upgrade the memory in your computer:

1. Cost-Performance Benefit – The upgrade cost versus performance boost ratio is greatest for a memory upgrade as compared to other component upgrades.

2. Programs Run Faster – The availability of RAM can speed up programs and save significant time hitherto wasted while waiting for a response from the computer.

3. Better Multitasking – Multitasking environments like Windows highly heavily on memory to function and increasing memory can provide better performance especially with concurrent running programs.

4. Enhanced Entertainment – Gaming and streaming media applications can benefit tremendously in both performance and speed by a memory upgrade.

5. Advanced Hardware and Software – With increase in memory capacity by upgrading, newer hardware and software components that went hitherto unused due to less memory can now be used.

6. Delay Costlier Upgrades – Memory upgrades to improve performance can defer other upgrades like processor upgrade that necessitate greater expenditure through a major revamp of the computer.

7. Improvement in Data Access Speed ​​- Greater amount of RAM can improve the speed at which the processor does data access and significantly increase the speed of execution.

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What Is The Difference Between ERP And Enterprise System?

Enterprise system and Enterprise Resource Planning System terms are similar but there is difference between an enterprise system and an ERP system. An ES or enterprise system is a large scale system which includes packages like ERP and CRM. ERP is a subset of Enterprise System or it can be said that ES is a superset of ERP. It contains a variety of solutions. ES contains applications and packaged solutions which can be directly used in an enterprise. On the other hand ERP system is the automation of the business processes and the solutions are in the form of modules which are designed according to the client’s requirements.

The functions are customized according to the client’s business environment. Enterprise system does not include architecture of other solutions whereas an ERP implementation automates systems using technical aspects. ERP system includes architectures and databases and is client server architecture. The system is server based therefore the consultant needs to be aware of the technical aspect too.

Another difference between an ES and an ERP system is that the ERP is aimed at improving the functionalities of the organization whereas the ES helps to improve the overall maintenance and accuracy. It provides for better solutions and aids in decision making. ES is difficult to implement compared to Enterprise resource planning and even the timeframe needed for implementation maybe more. The overall impact is high but so are the risks involved. If the ES is not implemented in the right manner, it can cause business failure and if implemented properly it can increase the efficiency and profits of the business organization. It is normally required when there is a big drawback in the current procedures and methodologies in the organization and need to be corrected. The company going in for enterprise system needs to be careful while choosing the software and the vendors due to the risk of failure involved.

The difference between an enterprise system and an ERP system is that ERP is mostly used for medium scale companies to big companies and ES is restricted to the big companies. There are many complex functions involved in big companies which cannot be provided solutions for alone by ERP. The role of ERP is restricted when compared to enterprise system because it does not include customer relationship or vendor management.

These applications are needed when the business process is complex and on a big scale. Therefore bigger organizations need to go with ES instead of enterprise resource planning alone. ERP is also an important system to streamline the internal processes but it does not provide for taking care of the external processes. Enterprise system takes care of the end to end business process of organization since it involves other applications also like SCM and CRM. There is quite a lot of difference between an enterprise system and an ERP and it depends on the company whether it wants to go with an ES to streamline the entire process starting from supplying, production and customer or whether he wants to go with an ERP system to streamline the internal process.

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What Does a Salesforce Developer Do?

A Salesforce developer is tasked with handling and customizing the Salesforce software suite. This software is designed to help any business with customer relationship management. It handles almost any aspect of customer relationship management (CRM) with a number of products that are designed to help you maximize your business potential. A Salesforce developer can help you to combine all aspects of your business into an efficient force in the marketplace. From your business itself, the technology it uses, and the customers your business relies on, the software is there to help you with all your CRM needs.

So what exactly does a Salesforce developer to?

To put it simply, a Salesforce developer helps to customise this software to make customer relationship management more efficient. By making your CRM more efficient, this allows you to develop and maintain the relationships with your customers – which is a vital part of every business. The software contains several different applications that allows for a great deal of flexibility for your business – and there are many opportunities for customisation if you employ the help of a Salesforce developer.

Here are some of these applications:

Sales Cloud: Sales Cloud is the number 1 CRM app in the world and millions of businesses have used it to enhance their customer relations and grow their products. By taking advantage of cloud computing technology Sales Cloud is able to do more for you than other CRM apps.

Service Cloud: Service Cloud is all about helping you develop customer connections. By utilizing cloud technology Service cloud can help you improve your customer service centres and enhance your social media marketing efforts.

Marketing Cloud: Marketing Cloud is an all-in-one social networking suite. This product will help you build a social network from the ground up or can be used to improve on any social network you already have created.

Salesforce Platform: This product is perfectly designed to help you create apps for any purpose you need. A Salesforce developer can create amazing social apps, innovative real time apps, and take advantage of the growing mobile market with mobile apps. Apps are the next wave of marketing and a Salesforce developer can help you get on top.

Chatter: This product is designed to help you improve communication not only within your business but with your customers as well. By using Chatter you can collaborate and communicate with each other no matter where you are.

Work.com: This product is to help you get more out of your business by making employees more efficient and maximizing their time and talents. Again, you can talk to a Salesforce developer to ask if they can help you make the most of this product.

Whilst the above information gives some idea of what the software and a Salesforce developer can do for you, the best thing to do is to give it a try. Once you have everything set up and rolling you will be asking yourself why you didn’t do this sooner.

Once you’ve got to grips with the software, it’s time to think about making it work for your business. It’s really powerful, but to make the most of it, it’s advisable to employ the services of a Salesforce developer. Then you’ll really be unlocking its potential.

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Medical Coding History – From Paper to Medial Coding Software

If we define medical coding as the assignment of alphanumerical characters to diagnoses, diseases, and treatments, then medical coding has been traced back to the 1600s in England with the London Bills of Mortality. A more standardized system of coding was developed for classifying death at the tail end of the 19th century. In 1893, Jacque Bertillon, a statistician, created the Bertillon Classification of Causes of Death, a system which was eventually adopted by 26 countries at the beginning of the 20th century. Shortly after the Bertillon Classification system was implemented, people began discussing the possibility of expanding the system beyond mortality as a way of tracking diseases.

By the middle of the 20th century, the World Health Organization (WHO) adopted a goal of a single global classification system for disease and mortality, entitled the International Classification of Diseases, Injuries, and Causes of Death (ICD). This classification system is updated every 10 years. The latest revision, ICD-10, is scheduled for adoption in the United States in 2013.

What started out as a small set of medical codes has evolved into a complex system that was initially standardized by the American Medical Association back in 1966 with current procedure codes (CPT) codes that are updated annually.

In the late 1970s, the Healthcare Common Procedure Coding System (HCPCS) was developed based on CPT. HCPCS has three levels of codes: Level One is the original CPT system. Level Two codes are alphanumeric and include non-physician services such as ambulances and other transportation as well as patient devices such as prosthetic devices. Level Three codes were developed as local codes, and were discontinued in 2003 in order to keep all codes relevant worldwide.

Recently, medical coding systems have been expanded to include other medical specialties. For example, there are coding systems related to disabilities, the dental field, prescription drugs, and mental health.

As the coding systems have become more complex and diverse, the need for training of medical coders has grown exponentially. Private training schools and public colleges throughout the country have developed certification programs. In order to be awarded a certificate, students must obtain a two-year degree from an accredited medical coding school and pass an exam given by the AHIMA.

Over the past 20 years, many coding processes have shifted from a paper-based system to a computer-based system using medical coding software and medical billing software. Many companies sell complete medical software-based coding solutions and myriad of products for specific medical disciplines, such as products that are specifically tailored to skilled nursing facilities, physicians, hospitals, surgery, cardiology, and more.

As medical facilities and professionals begin preparing for the conversion to ICD-10 in 2013, the need for more sophisticated medical coding software solutions and qualified medical coders will continue to grow.

CPT is a registered trademark of the American Medical Association.

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The Leading Gaming PC Cases Are Essential To Help Protect and Power Your Extreme Gaming Hardware

Gaming PC Cases come in a variety of shapes and sizes. From rack mount to ATX tower casing, you can find one that best suits your gaming needs. Many games are played by as many 15-24 users and such games require the power of hardware to control both the graphics and many millions of instructions to the CPU with great speed. Custom Gaming PCs are the current rave with game lovers who strive for a better playing experience, adding more hardware.

With a large variety of casing, it is confusing to choose the right one. A good PC Case for gaming is one that has ample space to add more fans and USB ports. Heating is the main problem that slows down the PC and in some instances can damage it. Looks also matter a lot, an attractive and next-gen look, makes for a better playing experience.

All gaming PC cases come with microphones and headphone sockets, while the more advanced ones have fan controllers. New game players can do with two fans while some want to get additional fans to keep the PC from heating up. More advanced users utilize much of CPU power, and need more cooling.

When you are ready to buy a case, first look at the price options, compare various makes and models and see where you can save money and get the same functionality. The most accommodating case is considered the best. It will allow for more fans, and offers ample space for advanced graphic cards. Check to see, if the case can allow more than 4 fans and has at least two USB ports.

Some cases come with 4 USB ports and have space for up to six fans. If you are an advanced level player, you may want to consider one that has a fan speed controller, so you can monitor the cooling easily. Further up the ladder, there are cases that come with space for as many as 12 hard drives. Such a case, can take any kind of mother board you want to use.

The ATX are more popular these days and are like the industry standard. ATX form-factor allows for better air passage so all components can stay cool. It uses less cable, generates less heat and is more affordable. The expansion slots are easily accessible making it easy for users to add more graphic cards.

Looks wise, a clear panel looks attractive and spices up the computer using LEDs. There are also cases with bright graphics, and a modish look to add to the adventure. It all depends on your game choice, if you like a good thrill considering Gaming PC Cases that will add excitement to game time.

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How To Spot a Fake Jimmy Choo Handbag

  • Label: The Jimmy Choo label is generally a lilac colored metal face fastened to a leather backing, and stitched to the interior of the handbag. Many fakes have the incorrect shade of lilac, either going to light or too dark in the purple spectrum. The label should read in either gold or silver. However, even if the colors are correct, the label may still not be in the clear. Because it often times the font details that are singular to authentic Jimmy Choo that many of fake handbags get wrong, and this is one of the best places to look when trying to identify a phony J. Choo.
  • Font: Always check out the "H" in Choo. On an authentic handbag, the horizontal cross-bar in the H should not be in the center of the letter, the way it is intended to be with regards to most standard fonts. Instead, the Jimmy Choo H should have the cross-bar closer to the top, about 75-80% of the way up the H, if measuring from the bottom of the letter. If the handbag has the correct H, move to the letters "O" in Choo. On an authentic handbag, the O will have a slightly bent look. This means that the "O" will appear as if someone snapped down on the top of the letter, giving the O an oval shape rather than a perfect circle. Spotting a fake Jimmy Choo handbag often times comes down to the subtleties in the font.
  • Hardware: Any screws located on handbag hardware will always be a flat head (-) screw. Jimmy Choo will never use any Philips head (+) screws in any of their handbags.
  • Dustbag: Fake Jimmy Choo handbags will often be accompanied by a dustbag that is an incorrect color or format. An authentic dustbag should have the logo: "JIMMY CHOO," with "LONDON" centered perfectly under the logo. The font should be an embossed gray, while the dustbag itself will be the famous lilac color. Many fakes will have incorrect font colors on the dustbag, as well as the incorrect dustbag color ie the wrong shades of purple etc. Good luck and safe shopping!
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Build Your Own Tree House – Pros and Cons, Fasteners and Hardware

Tree houses are fun, bonding activities you can do with your friends or family, and can provide a unique and ideal hangout spot surrounded by Mother nature. One of the biggest differences in my opinion, between tree houses and other on-ground add-ons you can build on your property, is the fact that a house up in the trees sways – to varying degrees depending on the height and size of the Tree and branches – and so can add a unique and soothing feel.

There are several prerequisites that must be met before this particular project would be considered feasible for you. The first ones are also the most obvious:

  1. Do you have a suitable tree with your property on which you can construct your tree house? This question may be ambiguous to some, as what kind of tree exactly is considered suitable? Well, this depends largely on the size of the structure in question, as well as the expected load – number of people, furnishings, etc. The larger your tree house is, the larger your tree needs to be.
  2. How are you with heights? Now is not a good time to kid yourself or anyone else if you happen to be abnormally scared of heights! We're all scared of heights to varying degrees, but if you lack the courage or ability to comfortably work at the needed height, this project may not be for you. Granted, it can be built relatively low to the ground as well and still be called a "tree house" – in which case, this may not apply.

Now that we have those out of the way, we can get into the other aspects of building. When compared with a structure on the ground, a tree house may somehow seem like a simpler project due to the fact that some of us have grown up "throwing" little makeshift tree houses up here and there. However, it's important to remember that any halfway decent structure, whether on the ground or up in a tree, requires careful planning and implementation of standard safety code.

Here are some other questions you should ask yourself before concluding the planning stage:

  1. What will I use the tree house for? Depending on your answer, you may want a roof and walls, or you may find it unnecessary. In either case, a rail and / or walls at least a meter high is recommended for safety.
  2. How long do I want it to last? You may think that the answer to this question is obvious, but you should understand that the lifespan of your tree house depends heavily on the materials you use and the quality and number of layers of your protective stain. Tree houses, by virtue of their definition, stand within and under the canopy of the tree in which they are built. Because of this, they are more susceptible to premature rot due to the prolonged shade and humid nature of their environment. The fallen leaves and branches scattered across the deck also serve as decay-accelerators unless they are regularly swept off.

Foundation and Floor-shape

One of the unique beauties of a tree house is the fact that you can simply build around the various branches leaving them exposed within your tree house, enhancing the "natural" atmosphere. As with an on-ground structure, you should start with building your base and floor. You may face complications with the shape of your floor due to the limitations of suitable branches to base off of.

Because of this, there's a possibility you may have to set up for a non-square shape. This may be what you want, or this may be a problem for you. In any case, you should understand that there are some restrictions placed upon you by the particular tree you're working with. All branches used for a foundation should be able to single-handedly carry several hundred pounds, and more if you're expecting higher traffic.

Tree Wood Density and Fastener Quality

Large tree houses that weigh more than the collective weight of their occupants should be carefully designed , as various factors such as the hardness of the tree and fastener quality and design come more into play. Wood will compress where the fasteners connect to the tree to varying degrees based on the hardness of the tree in question, causing a sinking of the tree house.

Professional-grade Tree house Fasteners – Are they Necessary?

There are various tree house fasteners available on the market today specially manufactured for their unique needs. However, the question invariably arises as to how necessary these customized bolts and brackets are in comparison to normal ones found in home centers due to their price. They often cost between one and several hundred dollars each!

The first thing to bear in mind when contemplating the pros and cons of these rather pricey pieces of hardware is that trees are living organizations, and are still growing, moving, and changing shape. Therefore, your tree house and the hardware on which it is mounted must accommodate this movement. Simply bolting the beams into the tree's branches results in a fixed attachment that will force the tree to either pull the screw through the beam or try to grow around the beam.

The first of the two will result in a sudden and dangerous failure , while the second will result in an unhealthy and unnatural growth around the beam, potentially causing disease and decay to set in. Custom bolts and brackets are made with a certain allowance for tree growth, with a section of the bolt that is embedded deep in the tree's heartwood and a large shank that allows axial movement coupled with a female part that is attached to the beam.

So to answer the question of whether these expensive custom parts are necessary, the short answer is yes, and no. Yes, if you lack the know-how to find parts that will accomplish the same purpose as the professional parts do, and no, if you do, and do not require your tree house to last for fifty years. Home centers sell bolts and hardware with large diameters and lengths which can be used, but the entire shank can not be threaded.

The half or so that is embedded into the tree must be threaded, but the reminder that acts as the cushion to compensate for tree-growth must be smooth. You also need a female piece that fits around the smooth shank that has a bracket that can be screwed into your beam. This female bracket then has the freedom to slide along the axis of the smooth bolt shank as the tree grows in girth. All parts should be stainless steel as well – others may corrode to failure.

Obviously, the big tree house building companies would disagree with the above opinion, and the ideal is to buy these parts. I'm just offering an alternative for those who do not have a large budget but still want to construct a safe and environmentally-friendly tree house. There is also a chance you will not be able to find hardware that meets the criteria, leaving you with no other choice.

The professional criterion when it comes to fastening your tree house to your tree seems to be "perch, do not pin". I agree whole-heartedly with this principle and any alternative I save above should not contradict this. But not everyone looking to build a tree house is willing to spend tens of thousands of dollars, so, your budget is a primary factor in determining the quality as well as what kind you would build.

In any case, it should be a safe and fun place to accommodate whatever activities you envision. Taking into consideration the damage inflicted on the tree as well as future complications that may arrise such as those mentioned above when planning, is simply the responsible and consider course of action.

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10 Top Reasons Why I Have to Upgrade My Computer

The rate at which technology is improving is very fast and in the time you get comfortable with the computer hardware you have bought, several new and improved models appear in the market. While some people prefer to keep their computers state of the art, most of us have a 'If it is not broken, do not fix it' attitude when it comes to upgrading or replacing our computers.

This is a strategy that could prove expensive in the long run. It is always better to upgrade your computer on a regular basis, especially if you have had it for over 2-3 years. Even if your computer has had a large trouble-free existence, you really need to consider periodic upgrades and here are the reasons why you must dos so:

1. Increase in Processing Speed ​​- This is one place where you really get to notice an improvement in performance. If you are upgrading from a Celeron 433MHz processor to a Pentium 4 1.6GHz, you would really notice the difference in performance!

2. Faster Memory Access – Improvements in CPU speed are typically accommodated by improvements in the speed at which data transfer occurs between the CPU and RAM. This is another area that provides an improvement in performance.

3. Size and Capacity improvements – Technology drives a reduction in component size coupled with an increase in storage capacity. This means that a RAM card or hard disk of the similar size as the older ones in your computer could have double the capacity!

4. Software Compatibility – Many of the new software packages you may wish to use in order to improve your productivity or entertainment experience may not function well on you old computer. It is better to upgrade your computer to enjoy the benefits of new software fully.

5. Obsolescence of Hardware – As your hardware gets older; Getting a replacement will get more difficult once manufacturers start phasing out the production. With improvement in technology, the older hardware becomes cheaper initially and becomes expensive as supply dries up.

6. Technical Support Issues – Many manufacturers stop providing technical support for older components as they cease production. The older your computer gets, the harder it is to find help in fixing it when it malfunctions.

7. Development of New Hardware – New hardware products appear in the market frequently that revolutionize your computer experience and are based on newly developed technology. The chances of your old computer supporting new devices are very low.

8. Faster Devices – Your old computer may not be in a position to accommodate the speed at which the new devices communicate.

9. New, Fast Communication Protocols – You may not be able to implement new or faster communication protocols in your old computer because the hardware is unable to support them.

10. Operating System and File Format – Your old hardware may not be able to run newer operating systems and some of the file formats may not be supported.

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Creative Marketing Ideas For Hardware Stores

With large nationwide chains that dominate the market, small hardware stores sometimes have a difficult time being competitive. The key is to find a unique selling proposition for your business and to capitalize on it so customers see the value in choosing you over one of the larger stores. Here are some great ways to make your business stand out.

  1. Giveaways -When your store first opens (or even if you're just looking for an extra push), offer small giveaways to your customers with their purchase. These will be tools or products they can use that are branded with your store's information-hammers, tape measures, levels, etc. When a customer is using this product and runs out of something or determinates the need to visit a hardware store, they'll see your information and immediately head your way!
  2. In-Store Classes -Hardware stores often form a bit of a culture and social atmosphere, so find ways to play this up. One great choice is to sponsor training classes and educational seminars in your store. Work with your vendors to provide information that your customers will find valuable. Even your employees can instruct these classes-anything from minor home renovation products to full-scale remodeling. List the classes you're offering that month above your cash registers with a large, visible vinyl banner which clearly-informs customers of their opportunities to expand their skills.
  3. Charity Donations -Offer your products to charity groups and organizations in-town which build or repair homes for the less-fortunate. This is great PR for your business, it makes you look more-reliable, and in return you're often able to advertise at the home-site using a banner or yard sign. When customers see that you're giving back to your community, they are more-inclined to shop with you.
  4. Ladies Night -Most hardware stores predominately-market toward men. While the majority of your customers are probably male, do not neglect the ladies. Host a "Ladies Night" at your store that offers your educational classes and even a special discount on purchases made by women. Use removable window clings to give your store a slight feminine touch. There's a huge potential market here that is somewhat-untapped, and with the right approach, female customers can dramatically affect your business.
  5. Personal Shoppers -Some customers complain that hardware or home improvement stores are overwhelming. Counter this objection by providing customers with a personal shopping service. Your employees already help customers find products daily anyway, but creating a formal program provides a revenue opportunity. Customers can have one of your employees guide them around the store and help them find exactly what they need for their project, or for even-more convenience, your employee can preselect the products they need so that when the customer arrives, all they have to Do is check out.
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